Define your phases
Create stages that reflect the real steps in your business process.
Workflow stage architecture
Phase Management
Build workflows that match the way your business actually works. Define the stages of your process, control how work moves between them, assign responsibility, and set rules that keep every workflow moving.
- tuneCustom phases
- routeControlled transitions
- scheduleSLA tracking
Phase Management at a glance
Turn your business process into a clear sequence of stages.
Give each phase the structure, responsibility, and rules your team needs to move work with confidence.
Control how work moves
Define the paths work can take from one phase to another.
Assign responsibility
Make it clear which team or people are responsible at each stage.
Keep work on time
Set time expectations for phases and monitor progress.
Turn process into workflow
Every item should know where it is and what happens next.
Phase Management gives your team a shared map from incoming work to a completed process.
New request arrives.
Work has a home.
Responsibility is clear.
Rules are satisfied.
Process continues.
Build phases around your team
Give every stage a purpose instead of forcing work into a predefined structure.
Create phases that are meaningful to your process, then make their ownership and expectations visible to everyone.
- ✓Name phases clearly
- ✓Organize the workflow in the right order
- ✓Make responsibility visible
- ✓Add the rules that matter
Keep every phase purposeful
Control what happens before, during, and after each stage.
A good workflow is more than a collection of columns. Each phase gives work a clear job and a clear condition for moving forward.
Transitions
Define where work can move next and create linear or branching paths.
Requirements
Make sure important information or conditions are satisfied before progress.
Responsibility
Give teams clarity about who handles work at each stage.
Time expectations
Set expectations for how long work should remain in a phase.
Simple or complex
Choose the workflow shape your process needs.
Two shapes cover most business processes — a predictable sequence or a decision-led path.
arrow_forward Linear workflows
Predictable sequence
For processes where work follows a consistent path from one stage to the next.
- Submitted
- Review
- Approved
- Completed
Example: an invoice process where every request follows the same approval steps.
call_split Branching workflows
Decision-led paths
For processes where the next phase depends on conditions, decisions, or value thresholds.
- Submitted
- Review
- Manager approval or Auto approval
- Completed
Example: an expense process where different amounts need different approval levels.
SLA and timer management
Keep every phase moving on time.
Some stages take longer than others. Phase-level timing helps teams understand where work slows down and what to improve.
Define the clock for each phase.
Set target response and resolution times, then let Mynix surface the moments a phase is falling behind.
- ✓First response time
- ✓Resolution time
- ✓Escalation alerts
- ✓SLA breach notifications
See where time is actually spent.
Use timing analytics to recognize delays, compare teams, and improve the process over time.
- ✓Average time per phase
- ✓Team performance metrics
- ✓Bottleneck identification
- ✓SLA compliance reports
One system, many processes
Phase Management adapts to the way different teams operate.
Four teams that benefit from a shared workflow engine.
Sales
Lead → Qualification → Proposal → Negotiation → Won
Opportunity progression, conversion, and time in phase.
HR
Application → Review → Interview → Offer → Onboarding
Recruitment, employee onboarding, and approvals.
Finance
Submitted → Review → Approval → Payment → Complete
Requests, controls, financial review, and payment.
Operations
Request → Planning → Execution → Review → Complete
Consistent handling of recurring operational work.
From process to progress
Define the stages, then keep learning from how work moves.
Five stops from first draft to a workflow that keeps improving.
Build workflows that keep work moving.
Create the right stages, give every phase a purpose, and build processes your team can follow with confidence.