Contextual communication
Discuss work without leaving the context where the next action will happen.
Contextual communication for active work
Collaboration
Keep every conversation connected to the work. Bring rich comments, @mentions, file sharing, threaded discussions, notifications, and real-time updates into the work item where they belong.
- chatRich comments
- alternate_email@Mentions
- attach_fileFile sharing
- notificationsReal-time updates
What collaboration changes
Turn scattered communication into focused work context.
Keep discussions, decisions, files, and responses beside the task, issue, project activity, or customer request they belong to. The conversation becomes part of the work item's history instead of another disconnected channel.
Direct team communication
Mention the people, teams, or roles whose attention is required.
Shared work materials
Keep documents, images, screenshots, and links alongside the discussion.
Persistent context
Preserve decisions, replies, and supporting information with the work history.
A full-featured comments experience
Make every comment more useful.
Collaboration turns a basic comment stream into a structured communication layer. Use rich formatting for detailed updates, then keep the conversation organized with direct replies and threads.
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text_format
Rich text comments
Use formatting, lists, headers, quotes, links, and code snippets for clear communication.
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forum
Threaded discussions
Reply to a specific comment, follow the chronology, and collapse branches that are not relevant.
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link
References that remain useful
Keep clickable links and supporting references close to the decision they explain.
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history
A record that stays with the work
Return to the full context when a new person joins or a decision needs revisiting.
Bring the right people in
Use @mentions to move conversations forward.
Type @ to involve a person, team, or role. Mentions help request input, escalate an issue, assign attention, ask for approval, and keep stakeholders connected without creating a separate message elsewhere.
alternate_email
Sarah
The payment integration is ready for testing. @QA Team Please validate the checkout flow on staging.
Share the material behind the decision
Put files where the conversation happens.
Attach documents, images, screenshots, and external resources directly to comments. Drag and drop uploads, preview images, and document links keep supporting information accessible to everyone working on the item.
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cloud_upload
Drag and drop uploads
Attach supporting files directly through the commenting interface.
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image
Image previews
Review visual references in the conversation without leaving the work item.
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description
Document access
Keep receipts, specifications, feedback forms, and other materials close to the relevant discussion.
Keep complex conversations organized
Threads give every question a place to land.
When work generates several questions and responses, direct replies keep each exchange together instead of turning one comment stream into an unstructured wall of text.
Reply to specific comments
Respond directly to the message you are addressing.
Maintain context
Keep questions, answers, clarifications, and follow-ups together.
Focus on relevant branches
Collapse or expand threads to follow the conversation that matters.
Conversations stay useful
Complex discussions remain readable instead of burying the signal in a wall of text.
Real-time collaboration
Keep the team synchronized while work is moving.
Collaboration keeps people up to date without asking them to repeatedly refresh or monitor every work item manually.
notifications_active
Instant notifications
Stay in the loop
Know when someone mentions you, replies to your comment, or adds relevant information.
sync
Live updates
Real-time sync
Comments and file uploads can appear for people viewing the same work item.
visibility
Read status
Who has seen what
Understand who has seen important comments and whether participants are up to date.
favorite
Comment reactions
Quick acknowledgement
Use likes, approvals, or emoji reactions for quick acknowledgement without extra noise.
Collaboration across the business
Give every team a shared way to move work forward.
Use the same communication layer for customer conversations, internal coordination, reviews, and technical delivery.
Sales
Share call notes, coordinate proposals, request approvals, and attach pricing materials.
"Need pricing for 500 licenses."
@Mike Can you prepare a volume discount proposal?
@Mike Can you prepare a volume discount proposal?
Support
Escalate technical issues, share troubleshooting steps, and document customer communication.
"Customer reports login issues after password reset."
@DevTeam Seeing this elsewhere?
@DevTeam Seeing this elsewhere?
HR
Share interview feedback, coordinate with hiring managers, and keep candidate context together.
"Strong technical skills."
@HiringManager Ready for final interview?
@HiringManager Ready for final interview?
Development
Coordinate code reviews, request testing, discuss solutions, and document fixes.
"Payment gateway fixed."
@QATeam Please test checkout on staging.
@QATeam Please test checkout on staging.
Search, edit, and manage
Keep growing conversations under control.
Collaboration is not limited to creating and replying. As discussion history grows, teams can edit or remove comments, preserve revision transparency, search for decisions, filter the conversation history, and control access to shared information.
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edit
Comment editing
Correct or update information while keeping revision history visible.
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delete
Comment removal
Remove comments when necessary with appropriate history and control.
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search
Comment search
Locate decisions and discussions without manually scanning every work item.
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filter_alt
Search and filtering
Narrow discussion history to the information relevant to the moment.
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security
Permission controls
Keep useful conversations open while restricting sensitive discussions to the right people.
From conversation to completed work
Turn comments into institutional knowledge.
When conversations remain connected to work, they become a reusable record of decisions, files, context, and follow-up.
Focused conversations
Keep discussions attached to the work they support.
Permanent documentation
Preserve decisions, files, and responses as history.
Less email dependency
Move work-related conversations into shared context.
Better alignment
Give teams the same discussion and supporting information.
Better future context
Help new participants understand decisions faster.
How a conversation moves work forward
From opening the item to preserving the decision.
Start from the relevant item.
Share the update.
Make the message actionable.
Build the context.
Keep it with the work.
Related features
Connect conversations to the wider workflow.
Collaboration works best with the tools that assign work, preserve history, and connect related items.
Keep the conversation where the work happens.
Give your team rich, contextual collaboration without separating communication from the work it supports.