Enable SLA
Turn on time-based monitoring for the project.
Workflow timing controls
Card SLA
Track time. Spot breaches. Keep work moving. Make time-based commitments visible across every stage of your workflow with phase-level SLA rules and automatic breach indicators.
- history_toggle_offTime tracking
- ruleSLA rules
- notification_importantBreach alerts
- assignment_turned_inOperational excellence
What Card SLA does
Turn hidden timing problems into visible workflow signals.
Cards can remain in a phase longer than expected without anyone realizing that a commitment has been missed. Card SLA adds time-based controls that automatically monitor response and resolution timelines.
verified
Automated monitoring
Mynix calculates elapsed time against the rules configured for each project phase and updates the card status automatically.
- scheduleAutomated monitoring
Track each card against the applicable response and resolution timelines.
- track_changesLive progress tracking
See whether work is progressing within its defined timing window.
- visibilityVisual breach indicators
Identify delayed work immediately without manually calculating elapsed time.
Define SLAs at the phase level
Different stages can have different timing expectations.
Configure Card SLA from Project → Settings → SLA. Set the time required for each phase instead of forcing the entire workflow into one generic deadline.
Set phase limits
Define response and resolution hours for each phase.
Start the timers
Timers begin automatically when a card enters the phase.
See the signal
Use the board indicators to prioritize delayed work.
Two clocks, one clear view
Know whether the response or the resolution is falling behind.
When a card enters a configured phase, both timing commitments can begin together. Each breach receives a distinct visual signal.
history_toggle_off First Response Time · FRT / FRET
Orange means the first update is late.
- The timer starts when the card enters the phase
- The card should receive an update within the configured hours
- An orange highlight signals a response breach
- Useful for support, leads, requests, and approvals
assignment_turned_in Resolution Time · REST
Red means the phase is taking too long.
- The timer runs alongside the response timer
- The card should complete the phase within the configured hours
- A red highlight signals a resolution breach
- Useful for tickets, approvals, service requests, and operations
Monitor timing automatically
Let the workflow show where attention is needed.
Once SLA is configured, teams do not need to start or maintain timers for individual cards. Mynix tracks the phase timing as work progresses.
priority_high
Orange = FRT breach · Red = REST breach
Scan the board and act before a delay becomes a larger bottleneck.
How SLA timing works
From phase entry to focused action.
Configure the rules once, then let every card follow the same visible timing logic.
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Enable SLA
Turn on SLA from Project → Settings → SLA.
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Define time limits
Set hours for First Update and Complete Phase.
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Card enters a phase
The FRT and REST timers start automatically.
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Act on the signal
Prioritize the card when a threshold is exceeded.
Understand SLA status at a glance
Scan the board without calculating time by hand.
Each status makes the next action easier to see and helps teams respond before a timing miss becomes an operational bottleneck.
check_circle
Within SLA
The card is progressing within its configured response and resolution limits.
warning
Orange · First Response breached
The card has not received its expected first update in time.
error
Red · Resolution breached
The card has remained in the phase beyond its resolution limit.
Built for time-sensitive workflows
Phase-level timing for the work that cannot drift.
Each phase can have its own expectation, so the workflow reflects how the team actually operates.
Support
Track first response and resolution for incoming tickets before customers are left waiting.
Sales
Set expectations for lead follow-up and progression through sales stages.
Operations
Monitor service requests and operational work against defined turnaround times.
Approvals
Ensure requests do not remain indefinitely in review or approval phases.
Stay ahead of SLA breaches
2 signals
One clear view of the two timing commitments that keep phase-level work moving: first response and resolution.
First Response TimeOrange
Resolution TimeRed
ConfigurationProject → Settings → SLA
Next actionEnable & Configure
Keep every workflow moving on time.
Explore Card SLA in Mynix and turn response and resolution commitments into visible operational controls.